Terms of Service

Effective Year 2025

1. Introduction

By accessing or using DutyClearHub.com, you agree to these Terms. DutyClearHub is provided by DutyClearHub Pte. Ltd., located at 10 Bayfront Avenue, Marina Bay Sands, Singapore 018956, Business ID S7517960A. For inquiries, call +6589748947.

2. Scope of Services

We offer tax free processing services, digital materials, and physical items under the DutyClearHub brand.

3. User Responsibilities

Clients must provide accurate information and comply with applicable guidelines. Misuse of any offering may lead to suspension of access.

4. Refund Policy

4.1 Tax Free Processing Services

Requests for a refund may be submitted within 7 days of purchase if no regulatory submission has been completed. Submit requests via our contact form. Approved refunds will be processed within 14 business days to the original payment method. Clients may opt to transfer the service date once without fee.

4.2 Digital Materials

Digital content purchases are eligible for a refund within 7 days of download if less than 20% has been accessed. Requests must be made via our contact form. Upon approval, funds will be sent back within 14 business days.

4.3 Physical Items

Goods may be sent back within 14 days of delivery in original condition. Clients cover shipping fees. Once received and inspected, eligible refunds are issued within 14 business days.

4.4 Non-Refundable Services

Expedited offerings and bespoke solutions are not eligible for reimbursement. This ensures dedicated resources and preparation tailored to client requirements.

5. Modifications and Scheduling

These Terms may be updated at any time, with notice provided via email. Scheduled appointments can be rescheduled up to 24 hours before the service date through our contact form without additional fee.

6. Dispute Resolution

All disputes will be governed by the laws of Singapore.

7. Contact Information

For support, use our contact form or call +6589748947.