Get in Touch with DutyClearHub
Get in Touch
Contact Information
Feel free to reach out through any of the following channels.
Office Address
10 Bayfront Avenue, Marina Bay Sands, Singapore 018956
Phone
+6589748947
support@dutyclearhub.com
Smooth Refund Process
Apply with Ease
Complete your VAT refund application quickly at DutyClearHub with minimal paperwork and clear guidance from our expert team. Our streamlined system lets you submit receipts and track progress in a few simple steps.
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Protected Procedures
Your personal data and purchase details are handled with strict protocols to ensure confidentiality as you reclaim VAT. DutyClearHub uses advanced encryption for secure submission and processing.
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How It Works
Discover the streamlined steps to reclaim your VAT savings with DutyClearHub, your dedicated tax-free retail partner in Singapore.
About DutyClearHubWhy Choose DutyClearHub
At DutyClearHub, we understand that retrieving tax rebates after international purchases can be time consuming and unclear. Our tailored system offers clear, step-by-step guidance from the moment you shop until you collect your refund. Based at Marina Bay Sands, Singapore, our service integrates both in-person support at our dedicated counter and an intuitive online portal. By combining local expertise with digital convenience, we help travelers maximize their eligible reclaim amounts without unnecessary hassle. Travelers can access detailed instructions on document requirements, track each submission stage and receive notifications via email or SMS as your claim progresses. In 2025, more than 10,000 individuals will benefit from our refined workflow and clear communication protocols.
Quick Refund Submission
From the moment you decide to claim, our platform guides you through a quick registration and form completion. You simply provide proof of purchase, upload receipts using our secure portal, and verify eligibility in minutes. Once submitted, a confirmation appears instantly, and you can follow all subsequent steps clearly, without delays. We organize your details efficiently so processing at our Marina Bay Sands location moves forward smoothly. Our streamlined check-in counter at 10 Bayfront Avenue ensures minimal waiting time, and you will see clear progress indicators on your dashboard, ensuring transparency throughout.
User-Centered Platform
Our online portal has been designed with clarity in mind. Each button and instruction is presented in plain language, avoiding jargon. Whether you are accessing on a mobile device or desktop computer, forms adapt to your screen size. If any additional documents are needed, alerts guide you to attach images or PDF files correctly. Demonstration videos provide visual support, and contextual tips appear as you fill out fields to prevent simple errors before submission. You will find contextual pop-up guides at every stage, as well as downloadable checklists to help prepare your receipts in advance. The portal also supports drag-and-drop uploads and integration with commonly used email platforms so that receipts can be fetched directly from your inbox. All entries are secured through encryption protocols to protect your personal data. By mid-2025, new features will include multilingual prompts catering to diverse travelers at Marina Bay Sands.
Dedicated Support Team
Our local experts are available by phone at +6589748947, by email or in person at our Marina Bay Sands counter, located at 10 Bayfront Avenue, Singapore 018956. Each team member is trained to assist you through the entire process, from verifying receipts to answering queries about customs requirements. We maintain open hours aligned with passenger schedules and update you promptly on any changes. Our Business ID is S7517960A for all official documentation and scheduling. You can also book a one-on-one session, ensuring you receive clear help tailored to your situation. Walk-in consultations are welcomed without prior appointment, and appointments can be reserved online to minimize waiting time. Our multilingual staff can support English, Mandarin, Malay and Tamil speakers, reflecting Singapore’s diverse visitor base. Whether you need assistance with completing forms or understanding export clearance rules, our on-site team is equipped with the latest guidelines and tools. Every interaction is logged to track progress and prevent data omissions.
Submission Received
Thank you for submitting your details. Our team at DutyClearHub will review your claim, and you will receive a confirmation email shortly.