Frequently Asked Questions
DutyClearHub assists travelers in reclaiming the tax amount charged on eligible purchases made in Singapore. We provide a guided online platform and on-site counter at Marina Bay Sands to simplify the entire submission and approval process.
International visitors who have made qualifying purchases at participating retailers in Singapore and hold valid export documentation can submit a claim with DutyClearHub before departure.
Sign up on our portal, fill out the digital claim form, and upload your receipts. Once your information is verified, visit our counter at Marina Bay Sands to finalize the submission or complete the process entirely online.
After successful submission and customs approval, refunds are typically processed within 14 to 21 business days and sent via your chosen method—bank transfer or card credit.
A nominal processing fee is applied to each claim, which covers platform maintenance and operational expenses. The exact fee is displayed before you finalize your submission.
Visit our dedicated counter at 10 Bayfront Avenue, Marina Bay Sands, Singapore 018956. Our team is available during airport hours to guide you through any step of your claim.
Yes. After submission, log in to our portal at DutyClearHub.com to view real-time updates and receive notifications via email or SMS as your claim progresses.